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Troubleshooting

Troubleshooting Guide

1.Web Issues

Problem1.1: I can’t access the webpage (https://games.emile-education.com) or (https://web.emile-education.com) on my broswer.

Solution

Google Chrome & Microsoft Edge

Make sure your browser is up to date.
Try and load the site on a different device or network (if possible).
Try restarting your computer.
If none of these steps work, please contact your system administrator.

In some very secure networks, it may be necessary for your network manager to whitelist or make exceptions to certain sites.

2.Network Issues

Problem:1.3 What addresses do I use to host multiplayer competitons?

Solution:

To host multiplayer competitions use the following addresses:

You may need to request that these sites are also whitelisted.

Problem:2.3 My firewall is stopping me from accessing your website!

Solution:

You make need to ask your system administrator to make changes to your firewall exceptions.
Add the addresses below to your firewall whitelist, to ensure access.

Should our Troubleshooting Guide not solve the issue please let us know.
Using our Contact Us form or Phone us on 01204 224 296