Troubleshooting Guide

1.Web Issues

Problem1.1: I can’t access the webpage (https://games.emile-education.com) or (https://web.emile-education.com) on my broswer.

Solution

Google Chrome & Microsoft Edge 

  1. Make sure your browser is up to date.
  2. Try and load the site on a different device or network (if possible).
  3. Try restarting your computer.
  4. If none of these steps work, please contact your system administrator. 

In some very secure networks, it may be necessary for your network manager to whitelist or make exceptions to certain sites.

2.Login Issues

Problem2.1: How to access Wonde log in system?

Solution:

You can access the Wonde log in system using the following addresses:

3.Network Issues

Problem:1.3 What addresses do I use to host multiplayer competitons?

Solution:

To host multiplayer competitions use the following addresses:

You may need to request that these sites are also whitelisted.

Problem:2.3 My firewall is stopping me from accessing your website!

Solution:

  1. You make need to ask your system administrator to make changes to your firewall exceptions.
  2. Add the addresses below to your firewall whitelist, to ensure access.

4.App Issues

  • To be added

Free Access

Due to coronavirus

Across the globe schools are responding to the outbreak of the Coronavirus. In a number of countries, schools have been closed and teachers are trying to deliver lessons remotely.

So with this in mind we have agreed to give FREE full access to our games based learning resources to ANY school affected by the Coronavirus outbreak.

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